Does Automation Kill Jobs?

Does Automation Kill Jobs?

Some small businesses deter from automation out of fear that software will soon replace humans, leading to job loss. But experience proves that automation only helps employees work more efficiently. Automation Today According to IBM’s Institute of Business Value...

Customer Service and the Cloud

Customer service support centers are considering using the Cloud to expedite problems and solutions. At the forefront of this is contact center vendor Five9. Simplifying Customer Service During Five9’s CXSummit, executive vice president Gaurav Passi spoke about how...

Moving Forward Risk-Free

Many businesses desire to automate. They want to utilize software, Cloud services, and other tech platforms they see their competitors using. They also see hacking and data breech headlines every day, from Facebook to Yahoo. It’s possible, though, for businesses to...

Red Hat Among Top 3 Open Source Contributors

Infoworld recently revealed that Red Hat is among the top three contributors in open source leadership. This news is outstanding considering they have fewer engineers than Google and Microsoft. The company is fully committed to open source, meaning every Red Hat...