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Customer Service and the Cloud

Customer service support centers are considering using the Cloud to expedite problems and solutions. At the forefront of this is contact center vendor Five9. Simplifying Customer Service During Five9’s CXSummit, executive vice president Gaurav Passi spoke about how...

Moving Forward Risk-Free

Many businesses desire to automate. They want to utilize software, Cloud services, and other tech platforms they see their competitors using. They also see hacking and data breech headlines every day, from Facebook to Yahoo. It’s possible, though, for businesses to...

Red Hat Among Top 3 Open Source Contributors

Infoworld recently revealed that Red Hat is among the top three contributors in open source leadership. This news is outstanding considering they have fewer engineers than Google and Microsoft. The company is fully committed to open source, meaning every Red Hat...

Cloud Computing News: Red Hat Partners with Amazon

The tech industry is bustling with innovative cloud vendors, but the cutting-edge nature of the industry creates unique problems: Can your vendor evolve quickly enough to keep up with cloud computing’s advancement? Can their innovation keep up with consumer demand? Do...

Understanding DevOps

DevOps has become a buzzword in the IT industry and, like most emerging trends, it’s heaving with myths and misunderstandings. It stands for development operations and merges two broad IT functions: software development and systems administration. Developer tasks...

Why Choose Enterprise Open Source Technologies?

The Open Source Movement has evolved from an ideology to a strategy. It once felt like a religion, so it’s easy to dismiss its practical side. You won’t be able to ignore its pragmatism for much longer because the enterprise software industry is at last adopting it....

Time to Let Go of Legacy Networks

If your network belongs on the endangered list alongside HTML 4 and Flash, you’re hobbling your data storage strategy and you’re not alone. Riverbed’s global survey of 2017 found that 85% of respondents were years away from getting their technology out of the dark...

Bridging the Gap Between Networking and DevOps

DevOps’ history is all over the map. The industry has yet to arrive at a precise definition for it, but Paul Reed of Release Engineering Transformations predicted that 2017 would be the year when it’s declared “1.0-stable.” This might encourage organizations to pay...

Send in the Cloud: 92% of Data Center Traffic by 2020

Cisco predicts that global data centers will account for 15.3 zettabytes a year in 2020, and 92% of workloads will be cloud-based. This buzzing ecosystem will require innovative approaches competent enough to handle such drastic growth. In 2015, server densities were...