Printers: an Unlikely Ally in Automation

For a lot of businesses, automation takes a halt when paper documents must be digitized. Technology that scans and analyzes paper documents often needs heavy employee intervention, is difficult to use, and doesn’t integrate with workflow software easily. Today, this...

Hospitals and the Cloud

“…in 10 years, I think the data centers will mostly be in the cloud.” Paul Butler, director of Top Tier Consulting, is one of many who believe healthcare IT is changing. Some suggest ridding of data centers all together, and others are considering hybrid solutions of...
Does Automation Kill Jobs?

Does Automation Kill Jobs?

Some small businesses deter from automation out of fear that software will soon replace humans, leading to job loss. But experience proves that automation only helps employees work more efficiently. Automation Today According to IBM’s Institute of Business Value...

Customer Service and the Cloud

Customer service support centers are considering using the Cloud to expedite problems and solutions. At the forefront of this is contact center vendor Five9. Simplifying Customer Service During Five9’s CXSummit, executive vice president Gaurav Passi spoke about how...

Moving Forward Risk-Free

Many businesses desire to automate. They want to utilize software, Cloud services, and other tech platforms they see their competitors using. They also see hacking and data breech headlines every day, from Facebook to Yahoo. It’s possible, though, for businesses to...